How do I activate my SIM?

When you use your SIM for the first time, you will need to activate it. It’s quick and simple:  

  • Go to the activation area in authorized Globe Mobile S.r.l. stores or authorized distributors of Globe-1 Mobile of Compagnia Italia Mobile S.r.l. (CIM) and follow the procedure that will be explained to you.
  • Remove the SIM card from its holder.
  • Insert the SIM card into your phone and switch on your phone.
  • Enter the PIN found on the holder.
  • Within 48 hours, the logo will appear on your phone screen and you will receive a welcome SMS with your phone number. 

How do I unblock my SIM Card?

If you have locked your SIM card (after three consecutive entries of the wrong PIN), you can call the Customer Service team at 401005 using another Globe-1 Mobile number (free of charge) or +393464441005 using any operator or from abroad (Roaming charges will apply). They will provide a PUK (PIN Unlock Key) to unblock your SIM. You can also find the PUK  on the plastic holder of the SIM card.

How do I reload?

When your load is running out, you’ll hear a beep just before the call is connected. This beep is played when you have 3 euros worth of call credits left. You can reload your SIM by buying load in Sisal, or PayMat shops. You can also find load in accredited dealers of Globe Mobile Italy. 

  • WAYS TO RELOAD

    • USING IVR
      • From your mobile phone, call 401006 (+393464441006 using any operator or from abroad.  If reloading is done from abroad, roaming charges will apply)
      • Follow the voice prompt
        • Press “1” if reloading own Globe - 1Mobile SIM
        • Press “2” if reloading other Globe Italy subscriber
      • Enter the reload code  then “#”

    • USING USSD
      • From the mobile phone you want to reload, type *143*11*reloadcode# and press the call button (e.g. If the reload code is 1234567890 then you need to type *143*11*1234567890# and press the call button.) You will receive a confirmation by USSD.

  • WHEN TO RELOAD
    • You can reload your account at any time. There’s no need to wait until your credit is low.
    • You can also reload your number with your credit card at www.globemobile.it. Soon to be available. 

How do I check my load balance?

  • BY USSD
    • Dial *143*11# (as if you were calling this number) and press the call button.

  • BY CALLING 401006
    • In the main menu select balance inquiry. You will then hear your current balance. 

How will I set-up my mobile internet services? 

  • The configuration of data or mobile internet services varies with the phone model you are currently using. The APN configuration settings (usually found in the Network Settings) should contain: wap.unomobile.it 
  • It is also important to indicate in the Name field: Globe Mobile

How do I use my roaming services? 

  • To activate your roaming services, please call Customer service at 401005 using your Globe-1 Mobile number (free of charge) or +393464441005 using any operator or from abroad (Roaming charges will apply.).
  • To deactivate your roaming services, please call Customer service at 401005 using your Globe-1 Mobile number (free of charge) or +393464441005 using any operator or from abroad (Roaming charges will apply.). 

USEFUL NUMBERS

Customer Service 

  • 401005 using your Globe-1 Mobile number (free of charge)
  • +393464441005 from abroad (Roaming charges will apply.) or a non-Globe-1 Mobile number
  • 401001 for 1Mobile Customer Care  

Reload and options 

  • Call 401006 using your Globe-1 Mobile number (free of charge)
  • +393464441006 from abroad (Roaming charges will apply.)  or a non-Globe-1 Mobile number. 

Service provided by Compagnia Italia Mobile S.r.l.